Privacy Policy

Effective Date: April 21, 2025

Mwezi Marketplace ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with Uganda’s Data Protection and Privacy Act, 2019 and relevant international standards.

1. Information We Collect

• Personal Identifiers: Name, email address, phone number, shipping and billing address.
• Account Credentials: Username, password (hashed and salted).
• Transactional Data: Order history, payment method (last four digits only), transaction references.
• Usage Data: IP address, device type, browser, pages visited, time stamps.
• Cookies & Tracking: Analytics and marketing cookies to improve user experience and deliver personalized content.

2. How We Use Your Information

• To process and fulfill your orders.
• To authenticate and secure your account.
• To communicate updates, promotions, and customer support responses.
• To analyze site usage and improve our services (using Google Analytics in accordance with our Cookie Notice).
• To comply with legal obligations and protect against fraud.

3. Information Sharing

• Third-Party Service Providers: Payment processors, shipping partners, analytics services—under strict confidentiality agreements.
• Legal Compliance: When required by law enforcement or government agencies under Uganda’s laws or court orders.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, under confidentiality terms.

4. Data Security

We implement administrative, technical, and physical safeguards including encrypted databases (AES-256), SSL/TLS for data in transit, and regular security audits to prevent unauthorized access.

5. Your Rights

• Access & Correction: Request a copy of your data or correction of inaccuracies.
• Erasure: Request deletion of your personal information, subject to legal obligations to retain certain records.
• Objection & Restriction: Object to processing for marketing or request restriction of processing.
• Data Portability: Request export of your data in machine-readable format.

6. Children’s Privacy

Our services are not directed to children under 13. If you believe we have collected information from a child under 13, please contact us to delete such data.

7. Changes to This Policy

We may update this Privacy Policy. We will notify you by email and update the "Effective Date" at the top.

8. Contact Information

For privacy inquiries, email us at privacy@mwezi.co.ug or write to: